Hello Dear Costumer care Dept., .
With much disappointment I am lodgiing this complain. In 2006 May I received a phone call from you branch in Ballygunj Phari, Kolkatta saying you are giving me a cheque of Rs.10'500 as a gift personal loan (What I have never asked for, if you have any docs. then please show it to me). At that time I was about to go out of the country for two yrears, so I told them not to send it to me. But upon my departure the cheques (#848652 dated 10.5.2006) was issued at my home address. Upon enquiry about this, your branch in Cuttack suggested my father to send it back to your Bombay branch. So he did that too. The cheque was send by Speed Post on 7th of Feb'07. So after that there was no more response form your side, so we understood the chapter is closed. But right now as I am back here in India, last month when my salary was deposited in my account the bank has deducted this ammount. Right now the account is showing I have -Rs.4601.25. So upon my enquiry in the costumer care# I got the detail that the bank has deducted the ammount for the same cheque what I have not encashed and returned to the Bombay main branch (even the system record shows the same, that the cheque was not encashed). So my first alligation is when I had not asked for the loan than why the bank issued it in my name. Second, upon my refusal why the bank still forcefully send me the cheque. Third, the money what I have never received (as the cheque was not encashed), why the bank is deducting this ammount from my account.
Already I have complained about this in your costumer care center. The complaint # is SR68352258. Please look into this matter, as I am not being able to use my salary saving account. I am waiting for three days (as of the costumer care assurance) to see this problem get solved, other wise I will be forced to move to the consumer court to find justice.
if your bank is really leading in the country then please prove it by helping the costumers. Hope to hear from you very soon.
With Hope of Quick response.
PRABHUDUTTA ANUPAM NAYAK.
Acc# - 019501501897
Card# - 4477469850507008
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