Hi every one, i have always been a lyal customer to ICICI bank, i have purchased many products like mutual, insurance from them, i even have a saving and a credit card account with them. This is in regards to my credit carrd. My min due for the month of oct was 2333, i made a payment of 3000 on the due date, Inspite of paying the bill on time i get a call from some lady who cannot even pronounce her name properly, reluctant to give me her ID calls me stating she is calling from ICICI collections in Banjara hills. First she tells my wife that my min due is 5000, and she would send a collection agent to get 5000.00 by cash, my wife mentioned that she would make the payment by check, this call center lady was adament to take cash by sending an agent. My wife asked her to call again. She now calls me and in a very rude behaviour demands me 5000.00 stating i did not made paymet. I gave her the check number, then she tells me that my check bounced, again i checked with my bank the check got cleared on the name of ICICI for 3000.00 .I asked her to check this informatiopn and after placing me on hold for around 20 minutes, she hangs up and never calls back. I think ICICi should look into this matter as i am not going to tolerate such kind of bogus calls.
Also ICICI should make sure that they train their call center agents to talk politely and learn some basics before givivng a call.
This experience has broken all my trust with ICICI, and i am going to make sure that i close all my relationship with them.
I want ICICI to take some severe action against thay agent
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