Dear sir
My name is sachin gupte and i am the holder of iciciprulife policy number
02907273 and 04096267 i want to bring to your notice the way we were mislead by the
iccic prulife help desk representative ms richa from borivali branch please let me
explian this case from the very begnning on date 06/05/09 i was told that since my
policy no 02907273 was assigned i cannot do fundswitch online by iciciprulife online chat
acting on this information i obtained the fund switch form from the branch 0n 07/05/09 and signed it
and left for my business overseas next day my father a senior citizen went to teqhe branch
and requested her to talk to me on the phone (my fathers mobile) but she was very non-coperative
and refused to talk then my father had to make several rounds from std booth to call me simply
because she wont talk i cant undertsand this person has no respect or care abt a 67 year old
senior citizen, does your organization hire such type of employeee who instead of giving
5 mins of her job time and co-ordinating with customer query esepcially one who has flown
overseas (even the security asked my old father do u need any help? this shows how heartless this person is)
more shcoking things happned as she told me father she can provide this information
online through icici prulife chat when we very well know that the iciciprulife customer
serivice centre s in banglore and none of the employess are authorized to chat from the
branch but she told otherwise this means this person is framing her own rules above the
rules of your company i feel you should take urgent notice of this persons actions which
can seriously affect your business myself holds iciciinsurance co in high regards and i have got
more then 15 high valued policies for my freind&agent Mr sachin ugale but this experince has left
a very bad scar on my mind and i have to re-think about my opnion i have regading iciciprulife.
all i wanted is to make a fund switch on date 07/05 with the percentage 50%maximiser and
50%protector for a policy inforce but i was repeatedly denied this by this help desk employee
this resulted in financial loss and her intention behind this seems to be harresment since 2
days a simple job like fund switch could not be carried out cause of this unwilling and non-coperativve
employeee of yours who tried to only mislead thus making a bad name of your company i shall provide all
the relevant information which would help you to trace this particular employee i hope you take action
against her the last thing told by her to me was" IT WAS YOUR FATHER WHO CAME TO US WE DID NOT GO TO HIM" i was
absoutely shcoked to hear the rude response and i decided to terminate all further communications with her and
and initate further correspondence with you.
Extra Information Name: Ms Richa
working post: ICICI HELP DESK
ICICI Branch: Borivali west
(email provided [email protected]) mail send said did not recive it
phone number: has voice tune with no pickups
Hope you do the needful
Warm Regards
Sachin Gupte
THIS MAIL was send by my when icici prulife official denied my request on high value fund switch leaving me
a serious doubt of thier nexus with share market bookies to delay this procedure
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