Hi Sir,
My Name is Nickhil. I am a IDEA PREPAID Customer with Number 9003884563. i am using this number from sometime.
Now, IDEA has Deducted my balance for No Reason about 70 Rupees, I have Life Long Validity Prepaid Connection. And on (April 10th) i recharged with 74 rupees for Unlimited IDEA - IDEA plan (0 talktime)
48 Rupees 1paise sms plan (0 talktime) and 50 rupees (NORMAL TALK TIME).
Now i had 30 rupees carry over Balance from previous month. So 30 48 (from 50rs talktime recharge). After all that I had around 76 Rupees Balance till 16th March 3:30 AM. When i checked on same Day 8:30 PM in the evening they deducted More than 70 Rupees from my Prepaid account leaving Balance to "3.60".
I do not have any extra services activated i checked with customer service too. And when i asked them the reason they give an excuse tht they do not updated info on my account since past more than 24 hrs no matter how many times i call them they give same excuse. They asked me to call 500-00 that number gives the same info "we dont have your account info".
70 Rupees is not an easy amount for a Prepaid customer. Even if it is... if i go for another Talktime recharge now there is no Guarantee that they wont DEDUCT the amount again without any Reason as they did now.
Please Sir, Look into this if there was a Reason Customer may stick to it. But without any Reasons nor Customer Care Assistance in Reporting Cause of Balance Deductions this is not Acceptable.
I would Appreciate your Help to get back my Deducted Balance for No Reason by IDEA.
Thanks,
Nikhil.
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