I had travelled back from Bangkok to Mumbai on 4th Dec by IC694 along with my wife. On back home at Mumbai airport we found 2 of our bags to be broken and certain items to be missing. (You can view the details in the Damaged Baggage Report available with us. approx damage INR 8500)
The compensation offered by on-duty AI Personnel at the Airport was INR 3, 000/- which was not acceptable to us. The personnel in turn requested us to submit a DBR which would be forwarded to (Customer Services Cell) department.
Now it has been over 2 months since we have returned back to Mumbai. But, so far we have not heard anything from airlines department. The only polite and courteous answer that we get is “We are looking into the matter Sir. We apologize for the inconvenience caused”
Ahh... the endless waiting.
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