Indian Railways
No Refund on Tatkal Ticket for train getting late for 14 hours

Sir,

I booked a Tatkal Ticket for train no. 2987, date of journey 16/11/09 from Allahabad Jn to Jaipur vide PNR no. 6234-4651796. The train got 14 hours late hence I tried to cancel the Ticket and plan my journey again. But at Prayag Railway Station's Reservation Counter (Allahabad), I was told that I am not going to get any refund amount for the same. On the other hand as per the Internet information given on the website http://www.indianrail.gov.in/tatkal.html it was clear that if the train is late for more than 3 hours then Whole ticket amount including Tatkal charges will be refunded. So, I returned from the counter without getting my ticket cancelled. On the website the rule is stated as following:

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REFUNDS - A flat refund of 25% of total fare charged on the ticket, excluding tatkal charge is granted on cancellation of tatkal ticket, which is presented for cancellation upto 24 hours before the scheduled departure of the train. However, full refund of fare and tatkal charges will be granted on the tickets booked under Tatkal scheme in the following circumstances :-

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If the train is delayed by more than 3 hours at the journey originating point of the passenger & not the boarding point if the passenger's journey originating point and boarding point are different.

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If the train is to run on a diverted route and passenger is not willing to travel.

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If the train is to run on diverted route and boarding station or the destination or both the stations are not on the diverted route.

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In case of non attachment of coach in which Tatkal accommodation has been earmarked and the passenger has not been provided accommodation in the same class.

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If the party has been accommodated in lower class and does not want to travel. In case the party travels in lower class, the passenger will be given refund of difference of fare and also the difference of Tatkal charges, if any.

So, kindly do justice with me at earliest and the genuine claim.

With Thanks

Yours faithfully

Piyush Khare

25/19, Darbhanga Castle;

Arunima Lane;

Allahabad - 211002

U.P.

Ph. No. 919889484112, 919887054603