Dear Sir/Madam,
I had booked a Train Ticket for Travel on 02/5 from JHARSUGUDA JN (JSG) To YESVANTPUR JN (YPR) in Train No 2889 having Pnr Number: 6411048470. I was on time at the station on the date of Travel. Due some reason the Train was cancelled at JHARSUGUDA JN (JSG) station and it was diverted through BHUBANESWAR-PALASA-VIJAYANAGAR.
As per the Indian Railways rule I initiated the refund process of my Ticket fare amount of Rs 2531.00 on 04/5 and it was approved by IRCTC and they send it to India Railways for further approval. I was intimated that the refund will take time of 90 days or more. But it is very surprising that after 6 months also I have not received a penny.
On this I had visited the local IRCTC Office located at 2/2 CB ROYAL BUILDING, Dr. Rajkumar Road, Rajajinagar, Bangalore – 560010 on 25/10 and meet with Mr. N. Jayachandiran to settle my refund. Even his commitment of 15 days has over for the settlement and now he is also helpless with his higher management level influence to Indian Railway.
On this I would like to take Legal Action against IRCTCIndian Railways and file complains at District Consumer Disputes, Bangalore for the early refund. I would like to request you to please help me and please let me know the necessary steps or document if any that required to take my issue for further. I am giving TDR details below. Please find it.
Thanks & Regards,
Biresh Patel, Bangalore
Mobile: 0-9986038012
TDR Details
Transaction Details
PNR Number 6411048470 Booked On 15-3
Transaction ID 0042427216 Ticket Type eticket
Class 3A Internet Service Charge Rs 25.00
Date Of Journey 02/5 Ticket Charge Rs 2506.00
Bank ICICI Total Rs 2531.00
Train No 2889 Railway Zone SWR
From Station JHARSUGUDA JN (JSG) To Station YESVANTPUR JN (YPR)
Quota General
Reason For TDR: ON-REQUEST
TDR Status: Admin Approved
Reference No : 100040.0
TDR Filing Date : 06-May
Refund Status: Refund under Process
Refund Date: Not Available
Refund Amount: Rs.0.00
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