Dear sir,
I had ordered for a set of 16CDs " SUR SAAZ TAAL" (Order No. OGA090064851) on 28/03/09 and received the item on 17.04.09 for which I made the payment for Rs. 1099.00 (MO commission Rs. 55.00) to Postman. Unfortunately one CD was found to be defective. I contacted ITBC through email and phone (STD & Tollfree) both. Then I was advised by Mr. Sushil Kumar through email on 20.04.09 to return the entire item for necessary replacement and assured that the order would be redispatched from your side immediately. Meanwhile I received my another item, a set of 7 DVDs of Agatha Christie vide order no. OGA090020243 dated 28.03.09 on 21.04.09 paying Rs.569.00 (MO commission Rs. 29.00) to Postman. Unfortunately this time also all the 7 DVDs were found to be defective. Then as per the advise of ITBC I sent back both the defective items in a single pack to the given address of India Today Book Club, B-47 Indira Enclave Neb Sarai, New Delhi 110068 by Speed Post from Kolkata Airport Speed Post Office 700052 on 27.04.09 vide consignment no. EW148876572IN paying Postal charges Rs. 192.00. But to my surprise that parcel was sent back to me on 06.05.09 with Delhi Postman's remark 'lene se inkar' in Hindi with Delhi postal stamp dated 30.04.09. Again I contacted ITBC through email and Tollfree no. and as per advise and assurances of Mr. Jitendar Kumar Thakur (through email) and Mr. Azeem Khan (through phone) that this time the parcel would be accepted by their warehouse I resent the freshly packed packet through Kolkata 700052 Speed Post Office vide consignment no. EW148885666IN on 11.05.09 . But to my utmost surprise the packet was again refused to accept by ITBC, ware house on 12.05.09 with the same remark in Hindi by New Delhi Postman "lene se inkur" and Postman from Kolkata 700052 came to deliver me the same on 16.05.09. As a matter of coincidence then I was in phone line with Mr. Azeem Khan of ITBC . I informed him about the arrival of parcel back and wanted his advice. He told me not to accept the item. So I did that.
So now what is going to happen with my both the items for which already I spent Rs.2170.00 and being a Senior Citizen faced enormous harrasements?
Thanks and regards
Salil Chandra Ghosh ITBC07285316 and ITBC09973445
0 comments