Respected sir,
Myself, Mr. K. Mohan a resident of Dombivli (East), thane would wish to bring into notice a complaint as a customer regarding the purchase of KENSTAR mixer (Model no.-MG 0411). As per the model no. stated above the above item was purchased on 19-11-08. As per the specification indicated in the Brochure... we did not receive the Chutney Jar & the shop owner is charging an extra sum of Rs.250. We have paid Rs. 3195 as an exchange offer for the previous old mixer. The original cost of the Kenstar mixer is Rs.3995 (receipt no.3223). Even we were not provided with spatula, whipping blade & other parts. Then we had to get the items by again visiting the shop. We have still not received the chutney Jar & we are being charged an extra sum for that as stated above. I would wish to bring into notice about the shop: PARAG appliances, patkar building, canara bank, Dombivli (EAST) Is this the type of service a customer must expect from a shop for a brand company like Kenstar??? The amount they are charging does not suit the specifications provided in the brochure. We are seriously disappointed by the service provided and will be forced to take up legal action. Do look upon this matter & do the needful. Yours sincerely, Mr. K. Mohan.
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