Dear sir
we have bought a new kenstar air coolel vibrant turbo model number CT-9924 ON 14-04, but just after 2 months cooler is not working, its exhaust fan was not moving, we lodged a complaint in customer care, a guy came, he said we need to replace fan when we showed him our 1 year warranty card, he said this won't do we need copy of your purchase bill, we were unable to find that at time, he said i havent braught any new fans at this time I will call you guys back tommorrow, get that bill photocopy, next day we searched that bill we found it, and agian called customer care, they said we have lodged a complain and a our person will visit, since the 5 days has passed every day we call then at least 2 to 3 times they say we have lodged a complaint but nobody comes to visit, when we asked for any senior manager contact number they simlply denied to give this this has happened on 17-06, and since then, you can imagine it june time in delhi, and we are suffering in summer with so much humidity and temprature, I would like to lodge a serious complaint against kenstar company and there cold and non caring attitude against there customer as once there product sold, they dont have any responsibility towards there customer
Regards
Neelam Kumari
(M) 9999399575
New Delhi
Rohini Sector 8
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