HI,
This is to bring to your notice the plight i'm going through. I bought this Kenstar Slimline cooler just a month back. It's just been a month and the pump has stopped working. I have been calling them from past 10 days and have evn emailed them. However, no resolution has been given. The representatives sitting at their customer service centre have no knowledge. They have been just giving me false assurances that they will get it replaced. Nothing has happened till date.
Everytime i call they give me a service centre number which never works. Even though i updated about them of this number but they still give me the same number. What should i say? The representatives have absolutely no knowledge about their product and teh services I have even spoken to the supervisors but no help has been given. Infact today only after 10 days of regularly contacting them i came to know that the complaint i had initially registered has been closed without any solution. Now that's more frustrating because i was never told this before even though i had been calling them for so many days.
I want everyone to be aware that they should never buy Kenstar product. The product doesn't even work for a month. The representatives don't work. They absolutely have no knowledge about the company and the services. Kenstar website also doesn't work. WHat should i do now? My money is gone and i'm just frustrated.
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