I had bought 2 set of Mixture Model 9603 in different date from CROCKERY CENTRE, 41-E Chandney Chowk Street, Kolkata 700 072. One in 27/09 and another on 08/08/02 bearing srl. no. 37650 and 23725 respectively under the scheme of LIFE LONG WARRANTY ON MOTOR (12 years). For life long motor warranty comapany applied one condition and that was every year user supposed to bring the main unit (Motor unit) to any of their service centre and service centre will take care of the motor unit against a FREE SERVICE COUPON given by company at the time of purchase. Till last year I have done this practice and no problem arises. Till last year I have taken service either from JUPITER INTERNATIONAL of 47 MOTT LANE, KOLKATA or from VENUS DISTRIBUTORS of 6-B BENTINCK STREET, KOLKATA. This year I have called on 30th September both the company and got reply, now they are not given service on behalf of KENSTAR under warranty but they have given one phone no of Linton Street. I have called there and I was asked to send those unit to SERVICE CENTRE at LINTON STREET. I sent those unit through my person and when he reached there he got information that no service of MIXTURE is done by them and they could not be able to help also, where I can send to get service. At last from a different source I got the address of UNITED REFRIGERATOR COMPANY of 88A A J C BOSE ROAD, KOLKATA 700 014 (033-2265-4769/8292) who will provide service. I sent those to UNITED REFRIGERATOR on next day. They have given service but they have charged Rs. 200/- for 2 units whereas I have produce the FREE SERVICE COUPON.
I will be very glad if I get the correct information from where I can get proper service and also want to know, why I should pay for MOTOR SERVICE against FREE SERVICE COUPON.
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