This is with reference to my Kent RO purchased in the month of Feb-11 which was faulted and complained off for service almost more than 7 times before the expiry of warranty term. The service personnel came many occasions and conveyed that the water quality in my area is not good that the the reason why i have been complaining it out for so long though at the time of purchase your representative are very familiar with this area and also catering the services to many of the houses located here therefore justifying with the quality of water seems to be foolish one as my house is not one of the house wherein water supply is too bad than others. Further, my Niebuhr and myself got purchased the KENT RO alomost in the same month but they never complaint it off though my one is got serviced at several occasions.
Additionally, in the last visit, i have been advised by the service representative that to pay additional of Rs. 1500/- for pre-filter bowl (hidden cost never got hinted about it when the product was being purchased) with an assurance that the there will be no complaint and unfortunately that additional cost was also made me fool again and today i am standing at the time point where i was before.
Could i asked few things??
1) Did my decision to purchase KENT RO was correct?
2) Did i made any crime for which i was punished so badly dat my most of the time is wasted in thinking out to have follow-up with RO service center.
3) Did my family members was supposed to pay for it?
4) Did i go for any other optionssss???
5) Did the KENT RO service center is so important that we shoudl start keeping it like emergency numbers 100/101???
6) Did i and my family members are supposed to drink water (other than the RO water) despite paying heavly amount for it???
7) Did KENT RO would take the responsibility care and health issue during the tenure when we could not drink RO water due to its regular deafult /defects and we had to recourse to water normally been supplied??
8) Did i am wrong in thinking that the product been sold to me is defective one???
9) Tell me what should i do and what you would have done if you would have been at my place???
Thanking you in anticipation
Amit Chitwa
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