Kingfisher
Cheap airline

24 June

Dear Sir,

I am writing this email after very much disappointed with your airline service.

I had reservation from Indore to Delhi on 22-June by KINGFISHER AIRLINE Depart at 20:10 and Arrive Delhi at 21:50. It reach Delhi late by 3 hour at around 23:40 and by the time I collect the bag and reach the International airport I got late by 10 minute by gate closing time for Air India flight to Frankfurt- New York at 1:10 and missed the flight.

Even though I mentioned at Indore Airport and inside the Aircraft about getting late for International flight at Delhi but nothing was done.

Once I reached the Delhi Domestic terminal I mentioned about my problem to your staff about getting late in connection and need some personal help to expedite the baggage claim and transportation to international airport. I was told that your airline have counter in International airport and would help me in case I missed the flight.

I took the private taxi to reach the Air India counter on International airport and gate was close by 10 minutes (24:10). So I asked Air India counter supervisor to re-booking the flight with other airline and they told me to contact Kingfisher for the same because this delay was caused by Kingfisher airline and not by Air India.

I approached to Information desk and they contact to Kingfisher staff at departure terminal but no one willing to talk on phone or come personally to help me. They also tried to contact the domestic airport Kingfisher supervisor for the same but no help was given.

I had no option then buying another one way ticket with different airline for Rs. 33927 (EITHAD Airline) EY211/EY101 to New York.

If I would have given some help from Kingfisher Staff to resolve the issue with Air India staff about paying penalty and difference in fare for rebooking the flight on next day would saved me lot's of money.

Your staff should always try and find me the next available flight. And it's a shame that your staffs weren't able to re-protect me onto any other flight. Its look like your staff is not trained to be as helpful and friendly as possible. I would expect some one from your staff to make judgment call to resolve this matter on spot.

I would expect from your airline to reimburse me Rs33927 for the amount I paid due to late in arrival of your airline at Delhi Domestic airport.

I am also sending you copy of ticket details.

Kind regards

Anil Tripathi

Also I got response from Neha Bora (Kingfisher) about not able to do anything fot this case.