On 10th June, I bought an LG Refridgerator Model 448JTX, which was considered to be the latest innovation by LG.
On 24th April, I first expereinced registered the complaint about the Deep Freezer door opening up on its own when I closed the lower door of the frisge. Over the next 3 months, a number of technician came and did various things to resolve the problem but were unsuccessful. Subsequently, one of the senior engineers Mr Pawan Sharma came in and face the same issue as faces by others. He assured of replacing the fridge which then was within the warranty period if he could not find a solution by his next visit.
However, in his next visit, the quickfix he applied to resolve the issue was to tilt the fridge back to ensure that the door, if opened, closed due to the firdge being tilted.
When I asked how this was a solution, they said that this is a new innovation and this is the only solution to the problem. They went further to tell me as much as that we (customers) dont know how to use a fridge and this is normally how such issues are resolved and that is the best that they can do in as many words.
I now want to know if there is a way I can get my fridge returned (I am no longer interested in replacing the fridge or trying to resolve this issue) as more than 1 year has elapsed since I bought the fridge.
Also, I wanted to know if I can seek redressal from the consumers forum in this regards and if I am correct in what I have put up as a problem.
0 comments