I have bought LLoyd Window AC model AW19GLR1 from your Authorised Distributors in Ghaziabad (UP) M/s Ashish Traders vide invoice no. 10 dt. 12-04-09.
While Buying it was told to me that the AC is actually a new latest greek model 1.6Ton capacity because of which it gives better cooling as compared to contemporary 1.5Ton ACs available in Market. It was also confirmed by the distributor as well as written on your Catalogue & website (Tech Specs pasted down below) that this perticular model is an AUTO RESTART model. Because of these qualities I bought this model.
From the day one of installation, the cooling was not upto the mark & it was not an Auto Restart model also. We complaint to the concerned distributor & he in turn came with the Company Branch Service Head Mr. Devesh Sharma & his team. Despite their four visits & attempts to rectify the problem & fitting the so called PCB to make it Auto Restart model it was not succesfull. Lastly on dated 17.06.09 Mr. Sharma agreed that this model has got some problem. It is neither an Auto Restart model nor it is giving the required cooling in the Room. He agreed to change the unit with another one having this function within a week, s time. After a week when we again contacted him he said that he has forwarded his request to the national service Head Mr. Jose who has to reply back. My repeated request for getting Mr. Jose contact no. also was refused by him.
Till date we have not recd. any reply from the company as to what is the status & Mr. Sharma has stopped taking my calls also. This matter has been twice reported to the Branch Head Ghaziabad Mr. Pathak also & he also assured me that the needfull will be done.
I Request for the concerned authorities to pls look into the matter. Now I want this unit be taken back by the company & my Money should be refunded as it is a clear case of Fraudulent Practice opted by the company.
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