Inconsumercomplaints.com » Miscellaneous » Review / complaint: Loop Mobile - Extreme Change without informimg | News #384597

Loop Mobile
Extreme Change without informimg

I took Jodi plan for 2 mobile no 9870324380 & 9870077668 on 13 oct 09

Calling between these 2 numbers was free

But I was never informed that I would be charged for calling between 2 numbers in roaming area of Maharashtra @ re1 by taking customer care neither this info is given on the loop website

I was charged 1100 for calling between these 2 letters in roming area

Attached below is the tariff plan from Loop site Pl do the needful to wave off these charges and take action on loop mobile

http://www.loopmobile.in/postpaid/postpaid_tariff_popup.htm

Tariff Plans

Select Your Plan Advance Rental for 12 months

Tariff Plan Add-on Plan Simple 90 Simple 150 Extra Value 200 Extra Value 300 Extra Value 400 Value Talk 199 SME Jodi EEZEE 444 EEZEE 777 EEZEE 999

Activation fees 400 400 400 400 400 400 500 99 450 444 777 999

Monthly Rentals 175 90 150 200 300 400 199 175 199 0 0 0

Call Tariff

To Loop mobiles 0.5 0.9 0.5 0.75 0.6 0.5 0.3 0.3 0.5 0.8 0.6 0.5

To Other mobile phones in Mumbai, Maharashtra, Goa 0.5 0.9 0.5 0.75 0.6 0.5 0.5 0.5 0.5 0.8 0.6 0.5

To landlines in Mumbai 0.5 0.9 0.5 0.75 0.6 0.5 0.5 0.6 0.5 0.8 0.6 0.5

STD 1.5 0.9 1 1 1 1 1.3 1 1 1.2 1.2 1

Intercalling 0.1 Not Applicable Free Not Applicable

ISD

US/EUR/Asia 6.4 6.4 6.4 6.4 6.4 6.4 6.4 6.4 6.4 6.4 6.4 6.4

Gulf/Africa 9.19 9.19 9.19 9.19 9.19 9.19 9.19 9.19 9.19 9.19 9.19 9.19

SMS Tariff

Local SMS 0.5 0.3 0.3 0.3 0.3 0.3 0.5 0.5 0.5 0.8 0.6 0.5

National SMS 0.5 0.3 0.3 0.3 0.3 0.3 0.5 0.5 0.5 0.8 0.6 0.5

International SMS 5 5 5 5 5 5 5 5 5 5 5 5

Free Mins & SMS

Free B2B mins. - - - - - - 100 mins & & & & &

Free Local mins - - - 200 300 400 & & 50 & & &

Free Local SMS - - - - - - & & 50 & & &

Rs.worth free mins - - - - - - & & & & & &

VAS Benefits

Itemized Bill Rs.75 Rs.75 Rs.75 Rs.75 Rs.75 Rs.75 Rs.75 Rs.75 Rs.75 Rs.75 Rs.75 Rs.75

Ebill Rs.25 Rs.25 Rs.25 Rs.25 Rs.25 Rs.25 Rs.25 Rs.25 Rs.25 Rs.25 Rs.25 Rs.25

Clip charges free free free free free free free free free Rs.50 Rs.50 Rs.50

CRBT

MCA

Financial Implications

100 mins 232 180 208 215 315 415 215 228 232

200 mins 288 270 265 230 330 430 274 280 289

500 mins 458 540 438 369 375 475 543 438 487

1000 mins 741 990 725 763 690 675 990 700 774

Methodology / Assumptions used in deriving financial implications

1 Monthly rental and Monthly plan fee, if any.

2 Monthly minimum commitment charge, if any.

3 Caller ID Charges.

4 Advanced Monthly rental and any other one time plan charges.

5 Monthly Variable charges:

6 Number of chargeable minutes excluding free minutes multiplied by applicable call charges

Please note the calculations have been done taking the standard Traffic Distribution of calls in % : Loop Mobile - Loop Mobile = 30%, Local M-M =45%, Local M-L = 10%, STD =15%


Company: Loop Mobile

Country: India

Category: Miscellaneous

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