I took Jodi plan for 2 mobile no 9870324380 & 9870077668 on 13 oct 09
Calling between these 2 numbers was free
But I was never informed that I would be charged for calling between 2 numbers in roaming area of Maharashtra @ re1 by taking customer care neither this info is given on the loop website
I was charged 1100 for calling between these 2 letters in roming area
Attached below is the tariff plan from Loop site Pl do the needful to wave off these charges and take action on loop mobile
http://www.loopmobile.in/postpaid/postpaid_tariff_popup.htm
Tariff Plans
Select Your Plan Advance Rental for 12 months
Tariff Plan Add-on Plan Simple 90 Simple 150 Extra Value 200 Extra Value 300 Extra Value 400 Value Talk 199 SME Jodi EEZEE 444 EEZEE 777 EEZEE 999
Activation fees 400 400 400 400 400 400 500 99 450 444 777 999
Monthly Rentals 175 90 150 200 300 400 199 175 199 0 0 0
Call Tariff
To Loop mobiles 0.5 0.9 0.5 0.75 0.6 0.5 0.3 0.3 0.5 0.8 0.6 0.5
To Other mobile phones in Mumbai, Maharashtra, Goa 0.5 0.9 0.5 0.75 0.6 0.5 0.5 0.5 0.5 0.8 0.6 0.5
To landlines in Mumbai 0.5 0.9 0.5 0.75 0.6 0.5 0.5 0.6 0.5 0.8 0.6 0.5
STD 1.5 0.9 1 1 1 1 1.3 1 1 1.2 1.2 1
Intercalling 0.1 Not Applicable Free Not Applicable
ISD
US/EUR/Asia 6.4 6.4 6.4 6.4 6.4 6.4 6.4 6.4 6.4 6.4 6.4 6.4
Gulf/Africa 9.19 9.19 9.19 9.19 9.19 9.19 9.19 9.19 9.19 9.19 9.19 9.19
SMS Tariff
Local SMS 0.5 0.3 0.3 0.3 0.3 0.3 0.5 0.5 0.5 0.8 0.6 0.5
National SMS 0.5 0.3 0.3 0.3 0.3 0.3 0.5 0.5 0.5 0.8 0.6 0.5
International SMS 5 5 5 5 5 5 5 5 5 5 5 5
Free Mins & SMS
Free B2B mins. - - - - - - 100 mins & & & & &
Free Local mins - - - 200 300 400 & & 50 & & &
Free Local SMS - - - - - - & & 50 & & &
Rs.worth free mins - - - - - - & & & & & &
VAS Benefits
Itemized Bill Rs.75 Rs.75 Rs.75 Rs.75 Rs.75 Rs.75 Rs.75 Rs.75 Rs.75 Rs.75 Rs.75 Rs.75
Ebill Rs.25 Rs.25 Rs.25 Rs.25 Rs.25 Rs.25 Rs.25 Rs.25 Rs.25 Rs.25 Rs.25 Rs.25
Clip charges free free free free free free free free free Rs.50 Rs.50 Rs.50
CRBT
MCA
Financial Implications
100 mins 232 180 208 215 315 415 215 228 232
200 mins 288 270 265 230 330 430 274 280 289
500 mins 458 540 438 369 375 475 543 438 487
1000 mins 741 990 725 763 690 675 990 700 774
Methodology / Assumptions used in deriving financial implications
1 Monthly rental and Monthly plan fee, if any.
2 Monthly minimum commitment charge, if any.
3 Caller ID Charges.
4 Advanced Monthly rental and any other one time plan charges.
5 Monthly Variable charges:
6 Number of chargeable minutes excluding free minutes multiplied by applicable call charges
Please note the calculations have been done taking the standard Traffic Distribution of calls in % : Loop Mobile - Loop Mobile = 30%, Local M-M =45%, Local M-L = 10%, STD =15%
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