Hi All,
This is to make everyone of you aware of the day light robbery by makemytrip, the famous airline ticket booking portal.
On 10th of Feb'08, I tried to book an airline ticket from Ahmedabad to Mumbai with GO AIR through makemytrip using my AXIS bank netbanking. Though the amount of Rs 2525 got debited from account but I didnt get the ticket. When I contacted the customer care on 11th Feb, after making me wait for 25 mins on the phone, I was told there is no such booking. After being threatened of CNBC, makemytrip acknowledged the booking and revealed the booking ID FLT1182599.
I contacted their customer care several times (read 30 times) during next 12 days, and every time I was made to wait for at least 20mins just to get the answer to my query "When will you refund my money? " and every time, without any exception, I was told "Mr Chandwani, Just wait for X hours and the amount will be credited to your account." and that X just increased from 24 hours to 20 days. Even indianrail website (a government concern) returns money within four days, and these shameless robbers take 20 days to respond and even after that they say they cant tell exactly when the amount will get refunded.
Even till today, I have not got my refund.
It simply shows shear inefficiency and callous attitude towards customers and I believe they should be realized what we, the customers, can do. They cannot get away by cheating, I should say robbing, a customer.
ITS THE HIGH TIME WE TAKE THE RESPONSIBILITY TO SHOW THAT THESE PIRATES CANNOT GET AWAY EASILY LOOTING US.
I SINCERELY REQUEST YOU GUYS OUT THERE, PLEASE DO NOT BOOK YOUR TICKETS THROUGH MAKEMYTRIP. MAKEMYTRIP OPENLY CHEAT/LOOT ITS CUSTOMERS AND MAKEMYTRIP TAKE PRIDE IN IT.
regards,
Kamal
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