Dear Public,
I booked a flight ticket for my friend from Malaysia to chennai (including return) through makemytrip.com. It was in Malaysian Airlines. The ticket fare to and fro was INR 20, 009 (including tax). while selecting the flight in the fare details it clearly showed that this particular ticket is a refundable e-ticket.By seeing that only I made the payment because my plan was subjected to change at any time. I got a confirmation receipt showing for my payment, in which it shows it a refundable ticket and I took a print out of it. In general, the traveling person will get a confirmation mail from both the travel agent (makemytrip.com) as well as from the Malaysian airlines regarding the confirmation payment and the e-ticket confirmation. There was no where mentioned in the email stating that it is non-refundable ticket.
When my plan got change and when I was about the make the cancellation, the makemytrip.com people said this is a non-refundable ticket and no money will be paid from their side. I mailed them the proof regarding the screen shot taken at the time of booking as well as the e-ticket and clearly made them understand that there is a dispute in this issue. The customer care people responded me that they will be forwarding this email to their higher authority and I will get the response from them.
To be frank, their services is very very poor and they make passengers to wait before attending the call while calling the customer care people regarding some issue. And please be aware of their advertisement fare details because it has got no relevance with the airline people. My colleagues too faced the same problem it seems when we discussed about this.
Makemytrip.com people say that Rs. 20, 009 INR is not refundable and both the ticket is of waste when not traveled.
I hope this Complaints Board will help me in getting my money back by intimating this issue to the makemytrip.com people. And please make people aware of this issue before paying money to them.
Regards
Prasanna
919962062120
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