Dear Sir/ Madam,
I purchased an international ticket from Mumbai to Chicago of delta airlines through makemytrip.com. I booked through my credit card and I got my email confirmation of the ticket and my money was also charged. But after 2 days I get a call from makemytrip.com, telling me that due to some technical issues the ticket was not booked properly and they are giving me some other option of continental airlines.
These options were not acceptable to me as they were not on the same day. So they told me that I also have an option of cancelling my tickets and getting the full refund of Rs. 34, 752.00 within 5 working days. So I opted to cancel my tickets and get the full refund. I booked the tickets on 9th of June and the cancellation was done on around 15th of june.
Now it’s the 4th of july and still there is no news of any refund. I called the call center on 27th of june and the executive named Jasleen told me that she is putting on high priority and I will get a call back within 48 hrs. I waited for 48 hrs but still there was no call so I called their call center back and I spoke to an executive named Priya. She told me that the amount is already gone for refund on the 27th on june (it apparently happened after I gave them a wake-up call) and that I should receive it maximum by Friday the 3rd of july. I emailed the customer support also on the 30th of june but there has been no response.
Today since I dint receive the money yet I called back the call center and spoke to an executive named Deepak. He was not ready to tell me the exact status of my refund as he was not authorized to do so. I do not know what to do about this problem. My credit card bill is due on the 18th of july and I don’t know what is going to happen about it. I cannot even make another booking using my credit card as my limit does not permit it.
I would be grateful if anyone helps me with my problem and let me know who to approach. And I would please please request people not to do any booking through makemytrip.com as I do not want more people to be duped like me.
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