I attempted to book a flight from the US to India with MakeMyTrip.com. It seemed to be a reputable site with several international logos and verisign at the bottom of the booking page. I had trouble entering the second passenger's name correctly and had to sign into their chat service to speak to a represntative. The representative offered to book the ticket for me by phone. He then told me that the price I was looking at online was an "imaginary price" and that the seat would be unavailable. He stated that he could look and see the real time availability and that there was only a seat for and additional $300. I told him I could still see the orginal seats online and he said if I refreshed the page they would be gone. I refreshed and the seats were still there. He said the website would show these "imaginary prices" and that if I tried to book it my credit card would be charged for the seats and they I would receive an e-mail telling me that the seats were unavailable and they would increase the price. I told him that they couldn't charge a higher price to my credit card than they put on the page and he told me that they would just refund the money for the seat that they knew wasn't there, but it would take 3 days. At this point I asked to speak to a manager. He said that it was late there and a manager would not be in for another hour. I asked then to be transfered to another represntative, which he said he could not do, but that I could resign in to chat online and talk to someone else. So I did.
The next representative told me that the charge would be due to a computer error and that all sites have them and that they wouldn't be able to refund money. I called my bank to see if I could have a charge from this company declined if they didn't give me a seat and the bank representative told me that she'd never heard of a company charging for a seat they don't have. She said I could file a complaint with the bank.
I would never give this company my credit card information and I would never refer anyone to them, ever!
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