I booked a holiday thru MakeMyTrip.com web site on 14th. for 15th and 16th Aug at Bhimtal. The credit card was debited and i received a confirmation mail to my booking.
I started of at 5 AM to Bhimtal on 15th Aug to Bhimtal. At 12 PM i received a call from MakeMyTrip.com that due to technical error the amount Rs. 9895 has been debited but your booking has not happened. There are no hotels available. I had no option but to return back. We reached back delhi at 8 PM. 15 Hours of drive...
This resulted in agony, mental harrasment and financial loss to me.
I had booked a taxi for 3 days..Rs 9500 to whom i had paid in advance. I lost three precious days of my holidays, which i had planned and hoped to enjoy.
I received a letter from makemytrip.com regretting inconvinience and agony caused to me and my family for the same. I demanded a appropriate compensation but after 5 days i heard nothing back from them. I even wrote to Makemytrip CEO, COO, CTO but nothing concrete happened... Now i can well imagine the state of this company... no surprises in future!
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