I have booked Meru cab on 20-01. My reference number was 3025082. I have booked cab for Mumbai-central-railway-station (destination) starting on 21-01 time at 4:00 PM. Despite my 24 hr advance booking, Meru cab did not arrive till 4:30 on scheduled booking date (21-01). Meru cab service provider neither sms nor called on my mobile about their inability to provide Meru cab service. I waited till 4:30 PM and hired another cab service. I have registered my complain (they told complain number is my mobile number) to meru cab helpline about this incident but they did not respond till date today (26-02). It was disgusting to wait for a cab till last moment of departure (booked departure time 4:00) and them arrange another cab in hurry. The customer help was useless and simply add to insult by not informing passenger about cab service.
All in all, Meru cab failed to provide a cab which was booked 24 hr before scheduled journey. If it had happened to me than the chaos can happen to others also. In my opinion, everybody should think twice before booking a cab through this service provider.
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