Sir,
Sub: Discrepancies in Credit Card Statement.
Ref: Credit card # 5415-3823-XXXX-8163.
With reference to the above, I would like to bring to your notice the following multiple discrepancies incorporated in my monthly credit card statement by ABN-AMRO Bank.
1. First of all, I had availed a loan of Rs.19, 400/- on 23rd May and the EMI was set to Rs.1834/- for a period of 12 months. The afore-mentioned EMI is billed in my Credit card Outstanding. Every month, I’ve been tendering more than Minimum amount due (MAD). From this MAD, Rs.1834/- is adjusted towards the EMI, 2.95% is adjusted towards Interest charges, 12.36% is adjusted towards Service tax and the rest of the amount is adjusted towards my credit card outstanding. The afore-mentioned EMI was completed in May. But the subsequent statements has been reflecting Rs.7100.87/- as dues against the EasyPay.
2. On 08/09, the Bank has transferred a portion of my credit card outstanding into EasyPay for an amount of Rs.39033.19/- and processing Fee of Rs.100/- without my consent. I brought the same to the notice of Customer care and the charges were reversed on 10/09. The charges were reversed for an amount of Rs.39614.78/-. But on 08/09, they have taken a EMI of Rs.1947/-. So, as per my calculation the actual charges to be reinstated is Rs.36, 986.19/- as against Rs.39, 033.19/-.
3. Moreover, on 09/11, the Bank has charged Rs.800/- towards Duplicate Statement Fee without my consent. Let me tell you that I had activated Internet Banking facility from ABN-AMRO Bank long ago. So the question of Duplicate Statement does not arise at all.
I kindly request the concerned authorities to look into the matter and do the needful at the earliest.
V.Venkat Ram,
Delhi.
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