To
ABN.AMRO Bank
Ref: Credit Card No 5415 3823 3247 1150
SUB Abusive Calls made on behalf of your bank from 911145632613
Sir,
I am an Advocate of Ho'nble High Court, Calcutta. I am holding an account in your bank at Salt lake and have made investments therein and I have always associated your bank as one of class and high standard.
I am holding a credit card of your bank bearing the number under reference. Last month I made some transactions from the said card but did not receive any statement from your Bank.
That on 18th of July I got a call from the number 911145632613 wherein a person, most likely a collection agent gave me a call. He started off in an extremely rough way asking as to why the bills were not paid. I informed him that the statement has not reached me and further requested him to sent an executive at my place with the statement of Account and that I shall clear the dues by issuing a cheque.
Accordingly an individual came at my residence the next day i.e on 19th July for collection of the dues but he was without any Statement of account. He informed me that he was yet to receive the statement of account and that he shall come on the next day i.e on 20th July with the same.
On 20th July, another call came from the said number being 911145632613 at 12.27 pm which was attended by my wife. The person on the other end used abusive and insulting language, which only a person of his standards and taste could have used. I was shocked, and felt extremely humiliated when the same was informed to me that when I had specifically had asked the individual to come to my residence on the same day to collect the payment, In spite of that how this call could have been made to me and what occasion had arisen to have talked to my wife in such a fashion which is bad both in law and in taste. For your records, let me inform you that this is not the way/manner that a demand of dues can be made and this act of yours is not permissible under any law. This illegal act amounts to harassment, insult and deficiency of service.
I am hereby calling upon you to look into the matter and take appropriate steps against the person who made the call and inform me of the same regarding the steps that are being taken from your end or at all.
I am also requesting you to kindly provide me with the name of the individual who called at my number after going through the concerned records so that I can take appropriate steps against him in accordance with law.
Yours faithfully
Rajib Mohan Chatterjee
Advocate
EC-28, Salt Lake City
Kolkata700 064
Ph: 98303 56165
Date:20.07.2008
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