I am Anurag Gupta Mob No.9814002205, I have been using mobile services provided by Spice Telecom since 1999. this time I regret to inform you that while traveling abroad in Itally on around Dated: 10-04.08 I got an SMS from customer care of Spice Telecom that your usage is nearby your credit limit Rs.9680-00 and kindly pay otherwise your facilities would be barred. As I was abroad due to communication Gap I could not convey the message to the concerned person to make the payment. As I didn’t have the idea about International roaming charges I kept on using international roaming services, I was under the impression that if the bill amount would increase the credit limit the services would be barred as per the message received from Spice. Had I known about the usage or such a heavy charges I would have not used theme.By the time I reached India I came to know that my services had been barred and the bill amount has been reached to 40000-00 Rs.. I have the complaint that why my services were not barred when it had been crossed my credit limit. And why did they not send any SMS when the credit limit exceeded by two times, three times even four times. Why the services were barred only when the usage crossed Rs.40000-00. It should have been barred when it crossed the credit limit or even double than the credit limit.
Please guide what should I do, is my complaint is valid or not.
In anticipation
Anurag Gupta
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