Hi,
I am writing to you in complete distress and distrust that i am facing as a customer (unfortunately for me) of ABN AMRO. My details are as follows before i narrate my complaint.
Account Name: Deepali Sakhare (previously Deepali Shah)
Account Number: 812213
Account Type: Savings
I have been banking with ABN for 4 years now or more. My account was opened as a part of corporate account as been previously employed by a management consulting firm. I opened the account post marriage and therefore the A/c Name 'Deepali Shah', however my PAN card mentioned my Pre-Marriage name: Deepali Sakhare. Everything was fine until, i wanted to open a DMat account in ABN wherein my Pan card name (Deepali Sakhare) did not support my account name (Deepali Shah). So i put in a request to Branch Manager, Nariman Point to change my A/c name back to 'Deepali Sakhare' and duly submitted 2 self attested copies of the Affidavit and passport details (for reference) with 2 photographs and pan card photo-copies. The date the request was received by ABN AMRO Nariman Point branch was roughly 29th October. However on repeated complaints my name was changed only on 2nd January. I was informed through an informal 'sms'. No person bothered to call to tell me about the A/c name change or other details. Thats ABN AMRO servicing!!!
While talking to the executives previously i had mentioned about my ECS with other banks for home loan & other loan but i was assured Name change will not hamper any process.
And so, it did not until April 2nd 2008. My ECS request from ICICI were properly processed for January, February and March but for April i just received a call from the most rude ABN AMRO employees, Ms. Sheetal Bhawsar from 66585849 saying ABN AMRO is rejecting the ECS request from ICICI as name does not match (which ironically matched for Jan-Feb-Mar???). She confirmed details from me but refused to listen to my request mentioning RUDELY, i should immediately send her a "Marriage Certificate' or else its rejected. When i denied i had one, she had the audacity to 'bang' the phone on me saying "ok ..ok its rejected", while i was talking to her about the problem...
I need to understand why are the customers thrown into such lousy behaviour by the bank and its employees?? Where is customer Relationship??? Why should i suffer for your lack of consumer understanding or not understanding??? Why wasn't i informed about these factor while my name was changed??? why did you process my ECS in Jan, Feb, March and refusing in April while the name changed in Jan itself?? Who gave you the permission to talk to us rudely while you talk extremely sweetly while opening the account?? Why your behaviour while opening accounts doesn't reflect the same sentiments??? Do you have employee training procedures to impart training about handling customers??
And last but not the least... Are you taking your customers for granted??? OR this is the way you want to communicate me to change the bank???
I need an explanation and very immediately.
Deepali Sakhare
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