From: VINOD SAXENA
Subject: Fw: Re: Defective Motorola Mobile A-1200
To: [email protected]
Cc: [email protected]
Date: Friday, October 10, 10:43 AM
Dear Sir, As per your teliphonic advise the set was redeposited in your service centre in the last week of septemer. You have called me on teliphone on 8/10/08 for intimating the the new work order no. On checking of the customer receipt I was suprised to note that a copy of old work order no was handedover to me by service cetre staff Miss Ruchi intead of issuing a fresh work order. This is a act of befooling the customer. You are requested to kindly look into the matter and intimate me accordingly. The set is lying in your service centre. The old work order no isDU/MO/08/01741 dated 11/08.
& On Sat, 10/4/08, VINOD SAXENA wrote:
From: VINOD SAXENA
Subject: Fw: Re: Defective Motorola Mobile A-1200
To: "Abhisekh Motorola"
Cc: [email protected]
Date: Saturday, October 4, 10:59 AM
Dear Sirs Regretted that I have not received any response from you till date. You are requested to expedite the matter. V K saxena
& On Tue, 9/23/08, VINOD SAXENA wrote:
From: VINOD SAXENA
Subject: Re: Defective Motorola Mobile A-1200
To: [email protected]
Cc: [email protected]
Date: Tuesday, September 23, 10:20 AM
Mr AbhisekhMontorola India Pvt Ltd Dear Sir, Kindlly refer to my request dated 10/09 rgarding defective montorola A-1200 which is lying with me unused since date of purchase. It has caused to me alot of mental and physical stress. It is rgretted that you have not cared to reply my letter till date. Your scincerely, V K Saxena Dated 23/09/08
& On Fri, 9/12/08, VINOD SAXENA wrote:
From: VINOD SAXENA
Subject: Defective Motorola Mobile A-1200
To: [email protected]
Date: Friday, September 12, 10:23 AM
To
Mr Abhishek
Motorola India Pvt. Ltd.
I purchased a moto A1200 Cell phone on 18/05 2008.Here my bad luck starts.
1) Battery of the set did not work. Naturally I had to go your service centre. They replaced the battery.
2) The touch screen of the cell got defective in the month of 07/08. I approached the service centre & deposited it for repair. After my vigorous pursuance they repaired it & returned to me after few days. WO no Du/MO/08/01544 dated 28/07/08 . Control No 1050056.
3) Again its touch screen got defective in the month of august 08. Again I submitted for repair on11/08/08 at your Dehradun service centre vide work order no DU/MO/08/01741. After a great pursuance I got the set from repairing centre, after your intervention, duly repaired on 02/09/08 (after 20 days) but of no use.
4) It again got defective. I am unable to dial any number from it.
The matter is narrated to you on Phone no 9997577363, today on 10/09/08 . I am a retired senior citizen & unable run again & again to your service centre. As such you are requested to kindly get this defective set replaced immediately failing which I shall be bound to take the shelter of court of law.
You shall also be responsible for emergency to me, if any, arises because it is always out of use since I purchased it
Yours Sincerely
V K Saxena Dated 10/09/08
292, Bhoor Gaun Road
Panditwari Phase-II
Dehradun-248007
Ph 9410788088
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