Hi,
Am a customer of ABN since'2003. At times, it is a error from human that i don't get my STATEMENT on time for 2-3 months. Even i am paying/ paid to the bank for no fault of mine. Since, there occurs these type of miscommunication, have the bank has any authentication that it delivers to the Customers as it mentioned on the reverse side of the statement.(Terms & Conditions)! The bank officials says, it is only a intimation, ebery communicaton is to proper and should not be breached any time.
Perpose/ Reason of this mail:-
1. I have raised a request for non-receipt of the Statement for this month Eff'22nd Novemver (Req No:01001955006/16/11/[email protected] IST) attended by Zebair (that how he told)
2. I instructed to raise a log for " CANCELLATION OF MEM FEE", which should not get effected on my card. Since it is lifetime free (as told by " SALES PERSON").
(Req No: 95261517/15/10/07) attended by sunil.
3. I also asked "SUNIL" to raise an complaint for " NON-INCREASE of CREDIT LIMIT" which has not happend till this time. (Req No: 97458023/15/10/07) attended by sunil.
For the point No: 2 & 3, as per the CC officer, i should have reced the CVommunication earliest by 30/10/07, but till this time, nothing has been inititated from the BANK END (CUSTOMER SATISFACTION - zero).
When i was talking to yday to MR. ZEBAIR, to report the non-recipt of STMNT, i shcked to see that, there is a request which is been raised for the Conversion of my Pur balance to EMI.
The log No is (07101502603).
We all are professional, we knew mathematics..
Scenario:
Pur AMT- 8000; EMI- 2140; Tenure : 6 months.
When calc- 2141*6= 12840- (Pur AMT) = 4840 as INT.
No one in this world would agree to pay 60% of Int for pur of Rs. 8000
Investigate and reply where went wrong and what is the reason behing the above.
Action:-
Being the affected Customer by the Bank, and lost faith in its Credibility. I require the following..
1. Waive the Int on EMI.
2. Send the Acct STMNT within due date.
3. Find the person who is responsible for this, punish him.
4. Apology letter from Bank.
I believe this mail is read by Man not machines/ System generated STD reply's. Further, how this EMI is effected on my CARD, when I am not the requester! IS SOMEONE USING MY CARD WITHOUT MY CONSENT/KNOWING FROM BANK SIDE?
Dear Sir,
I am also marking a copy to u, where i feel i am not in safe hands in this Bank. Please look into this elobarate mail, protect those customer who all are affected by this type of actions from BANK.
PLease revert on this MAIL.
Thank You
Best regards,
Vijay.
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