THIS IS TO INFORM YOUR KIND ATTENTION THAT I BOOKED A SONY DIGITAL CAMERA OVER PHONE FROM AVA CO.(WHICH I COME TO KNOW FROM ATTACH PAPER WITH MY ABN CREDIT CARD STATEMENT) ON 22ND AUG 08 AND ON THE SAME DAY I GOT A SMS FROM AVA CO. THAT PRODUCT WILL BE REACH TO ME WITHIN 14 WORKING DAYS. ON 17TH SEPT I RECEIVED ABN CREDIT CARD STATEMENT (LYING ON STAIR) AND I AM SURPRISED THAT THE AMOUNT REFLECTED ON MY CREDIT CARD STATEMENT WHERE AS STILL I HAVE NOT RECEIVED THE PRODUCT. IMIDIATELY I CONTACT THE CUSTOMER CARE OVER PHONE AND AS PER THEIR ADVISE NEXT DAY MORNING I ALSO CONTACT AVA CO. AND REQUEST THEM TO CANCEL THE ORDER.
THEY ADVISE ME TO SEND AN APPLICATION THROUGH MAIL; I DO THE SAME AND SEND A COPY TO ABN CUSTOMER CARE ON 18TH SEPT. 08'. ON THE SAME DAY I ALSO A COMPLAIN THROUGH PHONE ABOUT STATEMENT DELIVERY AND ALSO ABOUT THE DEALING WITH AVA CO. THEY GIVE A COMPLAIN NO (COMP. NO. 08092701730) AND TOLD ME THAT WITHIN 7 DAYS SOME ONE FORM THEIR END SHOULD CONTACT ME OVERE PHONE, BUT STILL DATE THEIR WAS NO CALL FROM THEIR END. ON 27TH I SEND ONE REMINDER ABOUT THE SAME MATTER. ON 1ST OCT. AVA CO. SEND A COURIER TO MY ADDRESS BUT I HAVE REFUSED TO RECEIVE IT AS I ALREADY CANCELLED THE ORDER.
TODAY i.e. 4TH OCT I RECEIVED A MAIL THAT ON 30TH SEPT. AVA CO. SENDS THE PRODUCT THROUGH COURIER AND ALSO RECEIVED A LETTER THAT PAYS IMMIDIATE THE MINIMUM AMOUNT AND THEY ADD A HUGE AMOUNT AS AN INTEREST.
KINDY NOTE THAT THERE WAS AN ANOTHER INCIDENT WITHIN 15 DAYS AFTER RECEIVING THE CREDIT CARD.
I WAS INFORMED BY CUSTOMER CARE PERSONNEL THAT SOMEONE USING MY CREDIT CARD NO. TO MAKE SEVERAL PAYMENT THROUGH INTERNET SO AS REQUEST BY ME THEY MY CREDIT CARD. THIS IS FOR YOUR INFORMATION.
MY CONT NO 91 9999041588
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