Dear All,
I am one of the Nokia mobile users for the past 5 years. All my family members are using only Nokia mobiles and I also recommended my friends & colleagues to go for Nokia.
I had trust on it before but not now… I am sorry to say that…. Because you people made me to do so.
I am really Sorry to say that I lost all my confidence and faith with NOKIA..
I never had such a worst experience from the NOKIA CARE..
Let me explain the problem..
" I purchases a New Mobile NOKIA - HANDSET - 5130-2c from one of your vendor on april 01. I came to know about the issue wit the camera clarity. On 12 may I took to the vendor where they redirected to NOKIA CARE at Royapetta, (Near Sathyam Theratre) Chennai. See the way of how each service centre palys with the customer. (Service Center Details - ROCKY AGENCIES, New No:32, Old No: 10, Thiru Vi Ka Road, Royapetta, Chennai. ASC : 124_343506, Contact Number: 044-42045204, Email Address: [email protected] and MY Job Sheet Number: 312465550/090512/100 Dt: 12/may). At first they checked it and told me to that it would take a maximum of ten days and when i reached there after ten days i came wit the same problem. I was asked to meet the technical person in the nokia care.i was made to sit for four hours for just a reply and the second job sheet was given to me (no-312465550/090523/51, dated-22/may, and they told me that since it is a camera problem it will take another a ten days.
I have no faith in in the service you provide, so i request you to replace it as soon as possible.
See I bought a mobile because of the Durability and brand name but... I lost all the Hopes and confidence that they will give my mobile today... Already one month of my warranty gone in service centre and I don't you please give Warranty and Guarantees of your products... I hardly used the mobile for less than 15 days only... but I had terrible and bad experience in customer servicing with the Nokia... Care... Not only me I found most of the people who come for serving face a terrible experience... Like no proper response when we give a call... or they disconnect the call while speaking... They spoil the name of Nokia...
Note: Important: If I don't receive proper response from this Mail I am going to take severs action against the company through legally.
And finally I kindly request you people all those who represent NOKIA to give right Information to customer and commit yourself what you say... Or don’t spoil the Brand name"...
See the loyalty to the customer it not me suffered there are many customer like me….
I need a Solution for this….
If any one of the concern person directly from Nokia contacts me will be highly appreciated…..
Hoping for a reply soon…
With regards,
Prathik
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