Dear Sir / madam,
This is with reference to the Nokia-5310 Xpress Music which I have purchased on 16th December just have complete 6 months and was the Latest Model when it was purchased by me. Look wise the Cell Phone is good looking. Have met with so many issues in last 6 months, first if you look at the model the base model is in Black with Cherry Color Flaps on both left & right side corners of LCD Screen. The rights side Flap where we have Music Push Buttons, was pilled off, due to it was looking very pathetic. Last monday a call was made to my office at 1132hrs, when the call was completed, it was observed by me that the LCD screen of my Cell Phone was Conked Off and there was so many different colors were coming on the Screen. Was fail to understand that what has happened to my New Cell, so decided to approach Nokia Care Team in Gurgaon since my Job is in Gurgaon. Well I reached at Nokia Care and started interacting with them, I was shocked when the Nokia Care - Customer Care Manager - Mr. Deepak told me that the problem rectification would be on payment basis only since the LCD Screen has been crashed of my Cell Phone and the charges will be Rs.2, 150/- (Rupees Two Thousand one hundred & Fifty only). Have told them that it has just completed his 6 months of its life, why should I pay this amount. The Gentlemen replied that either you pay this amount or we won't be able to help you in this. Now one can think that If I have to purchase a Cell Phone of my choice and that is a cost of Rs.10, 679/-, there was no choice for me to handover the instrument to them for defect rectification, I make up my mind to pay the same amount to the Nokia Care. Now from last 4 days that instrument is with them only which was promissed to handover to me on the same evening. Another defect which was noticed by me when I reached there to collect my Cell Phone instrument, the core upper keys were not working (Up - Down / Right - Left Arrow, and two keys of left & right), when I enquired the same from Mr. Deepak, he said that, it is not their fault, the said keys were not working earlier as well, you should have inform us about the same which you didn't. Now this was hike of that Gentleman who was not even ready to listen to his Customer and he state away blamed that the LCD Display was intentially broken.
The Product code is 000021072 Nokia-5310 Xpress Music 358653013274653. It has been currently given to the Nokia Care at Instant Solutions (Nokia Authorised Service Centre), 5-8, Devi Palace, 522/3, Prem Nagar, Old Delhi Road, Opp Raj Cinema Hall, Gurgaon - 122001 (Haryana) and the Job Sheet no is 001 Dated 17-06. Since I have purchased the phone at a very dear price, we expect full value for our money and ask you to replace the set at the earliest. Also ensure that such problems do not creep up in future and that our faith in Nokia remains undaunted. Have seen Shahrukh Khan in this Cell Phone's Add Campain, we Like Shahrukh Khan but Cell Phone should also be upto the Mark.
In anticipation of your prompt response,
Thanking you,
Yours faithfully,
Deepak Arora
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