I am Arun V from Kolkata. I purchased Nokia N85 on April 14th from Planet M, Mani Square, Kolkata. After using it for a day, I found that the handset is defective. My voice is getting distorted and tapping sound is heard all over the conversation. I gave to Planet M for replacement. But they did not replace it, but took it to Nokia care, updated the firmware and gave me back.
Even after getting back the mobile, still the problem persisted. I, myself took to Nokia Care, Lenin Sarani, Kolkata for service. They said that it has fault and sent to Nokia Care Head Service Centre in Delhi and returned me the mobile after 14 days. But, even this time the problem was not rectified and still persisted.
I made an complaint to Nokia Eastern Regional Office. As advised by them, I again submitted my mobile for the third time in Nokia Care, Salt Lake, Kolkata asking for replacement. They accepted it saying that there is problem in microphone and replaced microphone and speaker (they said like that) and returned me after a week.
But still the problem was not rectified and remained persisting. No proper response from Nokia Regional Office and Nokia Care. Every time I had to call them and ran across the city. Also, I am sending mails and complaints to Nokia support through mail. No proper response from Nokia. I am simply being harassed by Nokia.
Still, as advised by Nokia Eastern Office, I submitted for the fourth time in Nokia Care, Lenin Sarani, for replacement. Now they are saying that my phone is working perfectly fine and I can collect it. But they are not replacing it. I talked to Nokia Head Office, Gurgaon, India. But, they are not replacing the phone.
I said that I will go legally to solve this issue and publish this incident in media.
Kindly provide some suggestions to solve this issue. It has been more than 50 days now, I have not used my mobile yet.
Thanking You.
Arun V
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