Dear Manger,
Oriental bank of commerce.
Subject: repeated visits for checking the account reconciliation. No response from the authorities of the Ameerpet branch manager or staff since 2 months.
Reference: enclosed all the letters for follow up on Account number 07062011000656. The mail chain started in October 24th and it un resolved till date.(attached the complete mail chain)
Request your intervention in resolving the issue.
The response from the bank authorities is not at all prompt; Inspite of giving the requisition for the details in the requested formats (enclosed the scanned copies of the pass book and letter given) there is no resolution from bank authorities in written or in word (orally) when visited.
This is always making us think twice to put money in the account. Nothing is getting saved in savings account. Inspite, deductions also.
Our request is to please waive off the amount deducted for minimum balance. The details are in the attachment and in the bellow mail chain.
Please check the process. Request your response in positive
Thanks and Regards
Supriya Rayalu Vadrevu
Telephone: 040-30657373
Mobile: 9989101212
From: Supriya_Ns
Sent: Wednesday, November 26 5:31 PM
To: 'OBC Ameerpet Hyderabad'
Cc: '[email protected]'
Subject: RE: your compliant;N Supriya
Dear Manager,
Thanks for taking out your valuable time to respond to our mail, In reply to your response below, it was a mil only informing us that the mail will respond in 4 working days, but not the response. Please find that response attached.
We had visited the branch twice and were convinced to reverse the charges after the discussion; And also I would like to bring to your notice that, we had no information about debiting the charges of 1000 to our account (same was discussed). And we have not give any standing instructions to do the same. The banker has taken his own decision in debiting and also not informing us. We requested to consider as communication gap and reverse the same when we visited the branch. Please let us know how you consider the customer grievances, where there is unintentional interest in maintaining minimum balance and getting the charges debited for the same.
Request you to consider this as a special case and reverse the charges in the best interest of the loyal customers.
Thanks and Regards
Supriya Rayalu Vadrevu
Telephone: 040-30657373
Mobile: 9989101212
From: OBC Ameerpet Hyderabad [mailto: [email protected]]
Sent: Wednesday, November 26 4:56 PM
To: Supriya_Ns
Subject: Re: your compliant;N Supriya
Dear Customer,
We regret for inconvinince caused to you, but we want to inform you that we have already mail you for query raised by you on 30.10.2008.
With hope of your satisfaction details below are ;
on15.11.2005 Rs 1000/- debited towards valution charges which has been done on account valution of your property with respect to your housing loan with bank.
After that minimum balance charges has been debtied from your account because of not maintaining minimum balance in your account.
Further you need any clarification in this regard you can meet Branch Manager, Ameerpet Branch.
With assurance of best service.
Yours Faithfully
Senior Manager
&-- Original Message &--
From: Supriya_Ns
To: [email protected]
Cc: [email protected]' ; '[email protected]'
Sent: Tuesday, November 25 5:17 PM
Subject: FW:
Dear Manager,
Can we have some resolution the below.
Thanks and Regards
Supriya Rayalu Vadrevu
Telephone: 040-30657373
Mobile: 9989101212
From: Supriya_Ns
Sent: Friday, October 31 11:35 AM
To: '[email protected]'
Cc: '[email protected]'; '[email protected]'
Subject: FW:
Importance: High
HI
Can we expect a response for the below mail.
Thanks and Regards
Supriya Rayalu Vadrevu
Telephone: 040-30657373
Mobile: 9989101212
From: Supriya_Ns
Sent: Friday, October 24 7:25 PM
To: '[email protected]'
Cc: '[email protected]'; '[email protected]'
Subject:
Importance: High
Dear Bank Manger,
Oriental Bank of Commerce.
Head office.
Subject: repeated visits for checking the account reconciliation. No response from the authorities of the Ameerpet branch manager or staff since 2 months.
Reference: enclosed letter dated 4 Aug 08. Account number 07062011000656.
Dear Manager.
Request your intervention in resolving the issue. The response from the bank authorities is not at all there. Inspite giving the requisition for the details in the requested formats there is no response from bank authorities in written or orally when visited.
This is always making us think twice to put money in the account. Nothing is getting saved in savings account. Inspite deductions also.
Please check the process. Request your response in positive.
Thank you
Regards,
Supriya Rayalu Vadrevu/ Vasanth Rayalu V
SB account number 07062011000656
Telephone: 040-30657120
Mobile: 9989101212
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DISCLAIMER:
This email (including any attachments) is intended for the sole use of the intended recipient/s and may contain material that is CONFIDENTIAL AND PRIVATE COMPANY INFORMATION. Any review or reliance by others or copying or distribution or forwarding of any or all of the contents in this message is STRICTLY PROHIBITED. If you are not the intended recipient, please contact the sender by email and delete all copies; your cooperation in this regard is appreciated.
&&&&&&&&&&&&&&&&&&&&&&&&&&--
DISCLAIMER:
This email (including any attachments) is intended for the sole use of the intended recipient/s and may contain material that is CONFIDENTIAL AND PRIVATE COMPANY INFORMATION. Any review or reliance by others or copying or distribution or forwarding of any or all of the contents in this message is STRICTLY PROHIBITED. If you are not the intended recipient, please contact the sender by email and delete all copies; your cooperation in this regard is appreciated.
Forwarded Message: Reg ;Your Grievences in a/c 07062011000656 Reg ;Your Grievences in a/c 07062011000656Thursday, 30 October 11:18 AMFrom: "OBC Ameerpet Hyderabad" To: "Supriya_Ns" Dear Sir/Madam, We regret for inconvenience caused you and with assurance of best service, we are looking into your problem. We confirm that within 4 working days we will responsed with your full satisfaction. Yours Faithfully Senior ManagerB/o AmeerpetGreenlands, HyderabadForwarded Message: FW: FW: Tuesday, 25 November 5:17 PMFrom: "Supriya_Ns" To: "[email protected]" Cc: "[email protected]'"
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