I tried to book Air Deccan ticket on 28/10 for traveling from Rajkot to Bombay (Travel date 30/10). I tried to book two times, but both times I was informed that, process is incomplete. But they debited two times from my credit card (Rs.3049 X 2 = Rs. 6098.00). On 28th October I purchased ticket from Air Deccan Cochin airport office by paying cash. I was calling Air Deccan and sending mails every alternate day. (Case no: # 110396). Some times they say it is under process. They are not able to say when they will be able to resolve the matter. They dont send any emails also (Other than automated acknowledgements). They gave two telephone numbers (9900822190 and 080-41585225), one is switched off, another is not picked up!! Really bad service from Air Deccan. They care a damn for customers. Regulatory authorities should act immediately and those who delay refund should be penalized. They should be made responsible for paying interest not Bank rate, but charged by Credit card companies.
Jessmon Joseph (09447174490), [email protected]
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