NO response and resolution till yet, even tried calling Nodal Officer but his number as given on the Airtel Bill is Switched Off, and Appellate Authority number is disconnecting on calling... WILL SOMETHING BE DONE>...?
My experience is that "No response from the customer care and harassing the customer".
From: "gauri agarwal" Add sender to Contacts To: [email protected]
I am having the below concern and there is humiliation being caused by Airtel for charging Inappropriately. Please assist with the steps that I can take.
Please review the below concern for which help is requested.
Regards
Gauri Agarwal
& On Mon, 6/16/08, gauri agarwal wrote:
From: gauri agarwal
Subject: Fw: Disconnection of Services for Inappropriate Billing
To: [email protected]
Cc: [email protected], [email protected], [email protected], [email protected], [email protected], [email protected]
Date: Monday, June 16, 3:17 AM
Hi
No reply till yet, will something be done or not.
I have called 121 and they say the unbilled amount is Rs/- 15000 now, what is happening?
Regards
Gauri Agarwal
& On Thu, 6/12/08, gauri agarwal wrote:
From: gauri agarwal
Subject: Disconnection of Services for Inappropriate Billing
To: [email protected]
Cc: [email protected], [email protected], [email protected], [email protected], [email protected], [email protected]
Date: Thursday, June 12, 10:48 PM
Hi, This is to bring to your notice that Inappropriate Billing is happening for Airtel Mobile Connection that I am holding under Mobile Number 9810816072. Please find the attached. Doc document for reviewing the concer that I have regarding the Billing Amount that has been confirmed from Customer Care & the Airtel Account Online. The concern I am having is that I travelled to United Kingdom on the 7th Morning and reached there on 8th Morning. As per the attachment number 3 on the attached document the Unbilled Amount from 05/06 to 12/6 is Rs/- 8733.06, But how can it be possible that there has been minimum of the calls that has been made from 9810816072 and received very few calls on 9810816072 and the Unbilled amount gets to Thousands within 6-8 days. There has been instances in the past where Airtel has charged Inappropriate Amounts and after filing complaint the charges that I was not suppose to pay were waived of. It was confirmed from Airtel Customer Care about the call charges and I was confirmed that each minute of call will cost me around Rs/- 40 Per Minute and after which the International Roaming was activated. It was also confirmed that there will be no roaming charge for the Corporate Connections that I am holding. Example: 1 Minute Call costs Rs/- 40 so 10 Min call will cost Rs/- 400, even if 10 Min call has been made on each 8 days then the total charge will be 80 Min and cost will be Rs/- 3200 and there has been no calls longer than 10-15 Min a day rarely as I am in Training for 10 Hours & Sleeping for 8 Hrs and it has not been the case that I am on call all the time or for Hours. The calls that have happened have been Incoming and that to for very short duration totally to 10-15 or 20 Min a day. My cellphone remains on Switch Off mode for most part of the day. If for 7-8 days the Unbilled amount as per them is Rs/- 8733.06, then for a person who will be in International State for 40-48 days the Unbilled would be around Rs/- 43665.3 & Rs/- 52398.36 which cannot be case under any circumstances. Also there will not be even a single person who will spend lavishly on just calls and that to someone like me who has been to States on Training. There has been no resolution from the Customer Care Team, on calling at 121 what I was told was that I will have to make the payment and then the connection will be restored, I tried calling from UK the Nodal Officer's Number at 91-9818334865 & then Appellate Authority at 91-9958444865 but no one picked the call. It seems that they are not ready to hear from the Customers any more and nor they want to provide any resolution to the Problems being faced by the Customers. It seems that we as Customers are being folled around and blackmailing of make the payment then we will restore your services for which they want to charge what they want to and the Customer has to be penalised for the services and charges that are inappropriate and illegal. Also there has been no intimation being sent through SMS or by Calling in personally regarding Credit Limit Increase, Credit Limit has Reached and please make the payment, any changes in the Tariff or when there is a complaint made through the Airtel web Account. There has been numerous times that they have been intimated of not increasing my Credit Limit as well, but they keep on increasing it and indiscriminate & inappropriate billing happens and they make the bill as much as they can with no solution for the customer other than to make the payment for restoration of services as they know Mobile Communication is something which everyone requires and cannot live without. Also there has been instances of misbehaviour and misconduct by the Customer Care representatives when they are being called regarding some concern like the ones above or any other related to Airtel Mobile Services. There has been times when the Customer Care Executives have disconnected the call without providing any resolution of the concerns being faced. It is a humble request that the issue may kindly be reviewed and resolved at the utmost as the inappropriate disconnection of services is something which is problematic and irritating. It may also lead me to take some legal action which is heard when the customers donot make the payment from service providers, but in my case it has never been that there has been a problem created for the payment. It has been times that delayedpayment has been made but I have also payed the late fee as per the Late Fee charge. NOTE: As I being in UK and my only source of Communication was Airtel which has been disconnected I cannot be contacted through call, so it is requested to you to please provide the resolution of the same on ASAP basis. If in case there needs to be some contact be made then it can be made to someone in Delhi and the contact details for the same can be provided as per the request & requirement and the concern can be summarized to the contact person in Delhi.
Regards
Gauri Agarwal
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