I checked with airtel call center the deposit required for international roaming and i was given an amount of INR 4500 and when i send payment to Dwarka sector 4 outlet they said i have to pay 6000. when i called again the call center and they told me 2500 for international roaming and they told me they have updated the system. i again send payment but could not pay. again i called the call center and they told me to pay inr.4500 and they gave me a ref. number with which dwarka outlet accepted payment from me of inr.4500 on 17 september. yesterday and today i tried calling the call center nobady answers. my international roaming is not yet activated and i send some one to the counter at dwarka and i was informed they forgot to update system. more over they told they require inr.6000 to activate international roaming.
I am wondering the way such a company operates with its call center people who doesnot know their product and outlets which has no communication between...
I again tries today between 3.45 pm and 4.15 pm few times on 121... reached up to a live person few times and the line gets disconnected.. again i tried on 198 for complaints as per their recorded message and the result is the same... the liveperson lifts the phone and disconnects.. Any suggestion how to settle??? I think I may have to file a suite and publish this to the press so that customers with Airtel should be carefull and those new connections may think twise before they plan.
I wanted to check whether any other company can offer the same number as My number cannot be changed...??
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