Dear Sir, I have mobile number 9810102256 from Airtel & have been always paying their bill on time. I have subscribed to their Blackberry Email services since August with amonthly bill plan of Rs 249/PM. Recently on review of my bill I was surprised to see Rs 499 & Rs 249 both plans of Airtel being charged simultaneously since Aug 07. I brought this to the notice of the Airtel Blackberry support executives & requested them to discontinue the 499 plan since I had not asked for it & did not need it. They discontinued both the bill plans & have not reinstated the service dispite innumerable follow ups with their executives since 19th march 08 till the time of writing this communication on 24th march 08. I am being given several assurances which have urned out to be false & this has been causing me immense harrasment, loss of business & mental torture. The matter may kindly be taken up asking them to ensure the following immediately:
1. Resuming my Blackberry services under the 249 PM plan.
2. Refund of Rs 499 PM charged fraudelently by Airtel.
3. apology in written for the harrasment 7 mental torture extended to me by Airtel executives.
Regards: Arvinder Singh.
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