Unauthorised bill charges
I m using airtel postpaid connection from four yrs.my mobile no. is 9810587272.i m very disappointed with the kind of services airtel are providing in these days.i have serveral calls in your customer care but everytime i m getting no solution.
i have recieved many services messages from your side, if i have charged only for open those messages, for that i m not responsible.
i have recieved three messages from 54999 & 64611199 on 24/11, which said i was using airtel license manager service and i have been charged for it.after that i have done immideate call in your customer care about this & recieved refference no.(809469618), that girl assured me that, these services will stop & if they charge me for this in sms others & etc., that will be waved off.
After a week my bill generated & i found i have been charged for rs.631 in sms others and according to my bill taxes was 108rs.which are totally unfair.
1.)firstly i have called up in your customer care on 1/12 at 8:59pm about my bill & recieved (19541297) complaint no..
2.)Again i have talk with Manu on 05/12 at 4:30pm he told me i should call in technical dippartment at 12118, i have done it & talk with Mandeep (gprs tec. dept.), he told me GPRS not not activated on my connection & i should call in 121 cus.care after that i have talk with Rajni in your cus.care & recieved (816986627) ref. no.& assured me they will resolve within 48 hours, but they have done nothing.
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