On Network Issue, I have complained at Airtel Gallery and Customer Care umpteen number of times.
I stay in Borivali West, Mumbai - 103 at the Junction of IC & LIC Colony. There is barely network connectivity in my residence. If I leave my cell phone unattended, I have to place it in a particular direction (and always keep a check) if I want to receive a call or sms. Else I am always on "Emergency Calls only" or "No Access to Network". At different times during the day and night the position has to be adjusted from East, NorthEast, North, NorthWest or West and in each of my room the positioning is different. Even when calls get connected, the reception is extremely bad. Is this how a GSM phone connection has to be used by a customer?
The proof how ignorant the customer care teams are - on all the occasions when I log a complaint, the customer care member diligently tries to contact me and they find me unreachable or phone switched off or says reception is not clear or call drops multiple times. This itself indicates I have a major problem. But the complaint is closed saying case resolved as customer is not contactable.
The only question I have is when will Airtel Network expand in the suburbs?
Susan
Cell : 9987423377
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