Hi,
I am Tejinder Singh from Chandigarh. I have been having network problems at my home which results in call drops and disconnections while using GPRS services.
I put in a complaint with the customer service of Airtel on June 2nd. Subesequently, after a few days, when the problem was not sorted out, I escalated the matter to the Nodal officer. When again the problem was not attended to, I escalated it to the so-called supreme authority on customer service, the Appellate Authority.
It has been three months since I have been following up with the problem and the standard five, well rehearsed sentences that I have been hearing from Airtel (and that includes the hilarious Appellate Authority) are:
1. We are sorry for the inconvenience caused
2. We have forwarded the complaint to the networking team and we are awaiting their feedback
3. Someone would be contacting you soon
4. We cannot do anything till the networking team gets back to us.
5. Please let me check the status on your complaint and I will revert to you.
After the Appellate Authority, there is no other addressal mechanism. When I asked the Appellate Authority of some other way to address the problem, the answer is "No one after me".
Is this the level of service one should expect from a service provider which advertises of "Atoot network" and boasts of its customer service levels.
Regards
Tejinder Singh
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