Hello
Airtel customer care has been raising so many requests for a single issue I dont know reason for creating duplicate request numbers In the month of Dec an agent named Sudhakar came to my home and informed that i need to pay 11500 due amount for the number 998944406 I talked to his Team Lead Narsing Rao who informed that once i pay the amount he will be deactivating the number and closing the account I made a payment of 3000Rs on 12th Dec Receipt number 29607 payment of 8500rs on 31st Dec receipt number 29618 I gave the deactivation papers to the agent on the same day Narsing Rao promised me to send the Settlement papers in the 1st week of Jan But they failed to keep up the promise
In the March Bill Airtel has added 2857rs to my number 9908114366 as a one time charge saying it is the due amount for 998944406 when i called the 121 service they informed that 998944406 number was active till the month of March and they have charged the rentals I explained the issue to the customer care agents and they said they will be arranging a callback from the billing I received a call from Krishna who was from the billing department he said that he will wavingoff the onetime charge and will be sending a new bill But was not done yesterday i talked to srinivas and he said that he will be activating the outgoing services within 45mins as the tools were down he also promised a callback from the billing depatment with 4 hrs whereas i didnot receive a single call from Airtel I called the 121 services at 3.15AM talked to Anil when i asked him regarding the information why there was no call made to me by Airtel he disconnected the call, After that i tried calling the 121 services for four times, Everytime agent picks the calls, keeps on Mute and disconnects the call, Later i called the 198 services and talked to Sai Krishna Kumar, he said he cant help me, when i requested for the supervisor he informed me that the supervisor wont work in the night shifts, his Team lead name is Sudershan. Again i tried calling the 121 services, result was the same they pickup the call and disconnects it. Then i tried calling the 121 services they answered the phone and the agent was again Anil as i mentioned earlier, when i asked the reason for the call disconnection he said there might me a problem with the network, when i asked him for the supervisor he also gave the same answer that supervisor works only till 10pm, unfortunately Anils supervisor name is also Sudershan. When i asked him the request number he again disconnected the call. Again i tried calling 121 services this time the call was answered by Govind, as soon as i gave my name, he too disonnected the call.
I would like to know the reason why this was happening. If this is the case with the customer care service hope its not worthy for the Airtel to run the 121 services. For all the reason if customers are requested to contact the Airtel office situated ar Begumpet, what is the purpose of 121 services where the customers waits for the IVR options to talk to an agent in the queue and when he reaches the agent they inform us to go to the Head Office. Today when i was calling the 121 services and press option 9 to talk to the agent, it asks us to send an SMS, why is that when the customer wants to talk to the agent it is redirecting to send an SMS, Are the Airtel Services FOOLING the customers making them to wait in the queue and later redirecting it to send an Query through SMS.
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