It is quite shocking & surprising that these type of companies (DTDC Courier) still exists & doesn't bother about services & consumer complaint.
A packet was booked by me vide No. Z19826539 from Ghaziabad to Manipal on 18th August. As on 23rd August packet was not delivered.
When contacted the customer care on 23rd Morning at 11.30 on customer care No.080-25361410, got assurance from Geeta that packet will be delivered positively today itself.
As usual it was just a fake assurance, when contacted again at 15:45, Mr. Mohan Raj could not able to provide the where about of the packet & told me to contact Ghaziabad booking branch. When I insisted to lodge my complaint of non- delivery of the packet & provide me Complaint Request No. He gave me Complaint No. 55620. I am not sure whether it is correct or not?
Can anybody will dare to take action on these type of companies who only assures & doesn't delivers. Moreover, they have totally unfriendly, uncooperative customer care centre.
Regards
Sanjeev Paul
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