Hello,
We appreciate the concern shown by you.
To update you with the below case, we have received the consignment back; however the current condition of the consignment gives me an impression of how badly DTDC Executives handle a customer’s consignment. I now am left to believe the executives never even bothered to understand the intensity of the importance of the goods that the customer wants to deliver!
To inform you of the background of the case, the consignment was a piece of art, which was a sample piece to one of my perspective client which only because of the delay and the inconvenience caused cannot be a part of my business deal anymore!
I believe the type of experience that I shared succeeds in neglecting the service assurance that you promise!
Now that I have had such an experience, below are the points to highlight:
The painting is now fully damaged, attached can you find the image of the painting and its current condition!
1. Me and my client were made to waste most of our precious time tracing the consignment, but we believe the attempts we made were in vain! My clinet personally tried contacting the Ahemadabad DTDC office numerius time, but was only left with vague answers and assurances that the package is on its way while the reality we believe was that the package was damaged before it was dispatched from Ahemadabad Office as the track records suggest that the package was returned back due to damage!
2. We are unable to understand why the package was sent back to Ahemdabad after it was dispatched due to damage, further wasting our time!
3. The authority never even bothered to inform either of the parties of the current status of the package as it was damaged and dispatched it back without intimation!
4. The package was not given due importance it needed, as we can see the package was damaged into pieces, the package was not at all taken care of
5. The package was opened without prior information.
After having traced the package for a long month, the result is that the product is into pieces, I have lost my client, and while me and my client had to waste most of our precious time tracing the package the package was travelling places for no valid reason.
We have examined the Parcel and we believe that it must have been damaged due to careless handling during transport.
As it was a sample piece for my Business Development the futuristic value of which cannot be translated in monetary terms and which we have lost all due to the services that we were provided by DTDC. We now wish to claim for the damage, the delay and the inconvenience caused both to me and my client.
The purchasing price of the product being Rs 9, 000.00; we request you to please provide us with the procedure to claim for the compensation at the earliest or else I will be left with no other option than to file a case against and go public with the service quality and management issues with the company.
Also if you are unable to reply me the solution to the case, please provide me with the contact details of the higher authority, as we were unable to find any details of the Nodal Officer on your website.
We would highly appreciate you to look into the matter and take the same seriously, as it is I have lost a month dealing with your management!
Awaiting your response!
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