I am ashokka agarwal of anil printers ltd and my company is the pink member since last 6 years.i would like to share with yu some of my recent encounters with your organisation-
1-we have hardly used the priviledge of our membership due to our over occupancy,
2-in the month of march my daughter planned a holiday with her kids for corbett park and binsar for the second week of april for 3/4 days. the confirmed accomdation was denied and she had to prepon it for the second week of april as per the confirmed availability and she availed it.
3-for the first time we planned a holiday for nanital for the second week of august and contacted your reservation office on 23rd april. we were told that the accomdation is full and we can be wait listed.
4-on 24th april we were travelling from ajmer to nathdwara and udaipur.it was sunday . your reservation office was closed on this day.we were not having access to internet. we got club mahindra mumbai office number from JUST DIAL to enquire weather club mahindra has got any property in udaipur.it was around 4/5pm.
5-one lady picked up the phone and she refused to give any contact number or any help to us .somehow we came to know that club mahindra has recently aquired a 3 star property in udaipur and it is operational.
6- we contacted ur udaipur property and were informed that accomadation is available and were informed about the charges etc. we informed that we are pink member and will prefer to stay at club mahindra rather then any other place. the contact person immediately requested our contact number and very politely told that he will comeback to us very shortly. we were travelling by road and our expected arrival in udaipur to be around 8pm on sunday 24th april.
7-in the next 15 minutes we got the call that accomdation is full and sorry.
8-now in the background of my recent experiance with your organisation i would like to understand ur policy for the members. weather the membership is a mockery, eyewash and a leagal camaflogue to finance your property aqusitions with interest free money.
9- we became member due to MAHINDRA name attached .we were of the belief and opinion that mahindras are in ethical and honest business and comitted to fulfill the promises given.
10- in all ur properties the holidays are availale through MAKE MY TRIP .
11-we are very much disappointed and started thinking that no one is exceptional. your quaterly financial results have been published and in future they will be much better since you have devised the ingenious way of financing your business with interest free money.
12- i may or may not take further my grievance and experiance but if yu continue to do the same there may me some ANNA HAZARE to expose your unethical practices.
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