I have purchased two Aquaguard Total RO PROTEC machine on 30-4-10 through one of your representative Mr. G.Vinoth Kumar (9017631) for which still he has not given the invoice. One machine was installed at my mothers residence and one at mine. Whne you technical person came to install the machine at my house he told me that "this is a defective piece and been rejected by the company how did they supply this to you? "
I immediately called Mr. G.Vinoth Kumar and told him to replace the machine with a fresh piece, which I received after repeated reminders over phone after nearly 20days.
After installation of the new machine it was working well for the first four days, then the water stopped flowing into the tank, only the outlet water was flowing continously. I registered a complaint vide no.83009443 dt:8.6.10 following which your person came for verification only after 5 days, that to after repeated reminders. He came, rectified and again after a few days the same problem was noted. once again I registered a complaint vide no: 58479993 dt:21.06.10 and so far nobody has dared to attend the complaint even after repeated reminders. I called Mr. G.Vinoth Kumar several time over phone, to look into the matter, but everytime he used to say " i will attend the complaint as soon as the technical person comes" but so far neither Mr. G.Vinoth Kumar nor his technical person bothered to come and look into the matter.
It is clear with this that Eureka Forbes has directed their representatives to lure the customers to sell as many machines as possible without caring for the after sales service to the customer.
If my complaint has not been attended and the faulty purifier not replaced with a new piece, I fear, I will have no other option to lodge a complaint with the consumer court on basis of cheating the customer.
Hope you will not disappoint me.
Ramesh P Mutha
0 comments