Dear Sir,
I purchased a shoes whose soule got damaged after wearing 6-7 days only since I purchased from your approved shop of BATA dated 01-05. I visited the shop and showed the condition of the shoe. They recommed to me to write to customer service for reimbersement or replacement.
Shoe & Shop details are as follows:-
Shop Details:
BATA INDIA LTD
BHAYANDER MAXUS (556/02303)
BHAYANDER MAHARASHTRA.
PH no-022-28151951
Shoe Details:-
Model- 8556011 COMFIT
Size- 8
Color- Black
Purchase date- 01/05
Price- Rs. 1999.00
Payment- By card
As per the advice given by the shop I had written a mail to customer service but they are not replacing the shoes Instead they are willing to adjust 50% of the old price with new purchase. They are telling about return policy of checking the product within 75 days and in case if there is any problem the same will be treated in different slabs accordingly.
These days as every one has more than one pair of shoes and no body wears the same shoes every day. A person who has a capacity to purchase Rs. - shoe does not depend on that particular shoes. He must be having atleast 6-8 pair of shoes. This shoe has also been worn only for 5/6 days but after which this problem has occured. I have showed the condition of shoes to the shop from where I purchased. They ensured me that just write to customer care (Ph No-011-66032282) & your shoes will get replaced. But getting a reply from there end dissappoints me. Instead of thinking of there product and quality they are showing the customer about rules & regulation, Which I suppose a company like BATA should not do.
I purchased this shoe considering Bata as one of the best brands available in the market and now we are not satisfied with the product and its services.
As there willing to replace the shoes does'nt look like, So I am requesting your interference so that I can get justice.
Looking forward for your positive reply.
Customer Service Ph No- 011-66032282
BATA Complain No5204
Thanks & Rgds,
Vivek Kumar Kesarwani
Flat No-608 Wing "K"
RNA Courtyard Mira Road (E)
Mumbai-401107
Mo No-09769988449
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