I purchased Carrier Durakool 1.5 Ton window AC on 8th Aug from Croma store, Pacific Mall, GZB. Last week (Sat. 30th Apr) I requested for the assured free service. First of all, the croma guys do not pick up the phone. After dialling the number (0120-4180600) atleast 20-25 times one lady picked the phone. I requested for servicing the AC .. they gave me the service request no. DEL07305 and told that the service will be done within 3 days. Now today, its 7 days gone.. I am calling frm last 4 days, Croma guys are not picking up the phone.. and there is no response from carrier either. This type of service is really pathetic. Please look into the issue so that proper action can be taken against Croma and Carrier AC Service.
Sachin Gupta
Indirapuram
GZB
9313111399
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