I would like to complaint against DTDC for replacement of Nokia Mobile (Model No 5130 Music Xpress IMEI 356919039489423 WITH 2GB memory card) by DTDC Delhi during transit.
In this connection I would like to inform that the above mobile was booked from AWWA BASE HOSPITAL BALI NGR, DELHI (Branch code ZL4975) vide DTDC consignment No Z-21690725 no 5th Oct for delivery to Smt Babita Rasaily, Vill Upper Siru Bari, Post Kueseong, Dist Darjeeling, PIN 734203. (West Bengal). The above packed item received in presence of DTDC Kurseong and found that the packed was in a improper condition. It was repacked and mobile was replaced with old reliance cdma mobile which was unserviceable. That’s way I left that parcel at DTDC Kurseong.
So, in this connection, I complaint to DTDC Corporate office Bangalore. After long time they ready to investigate the matter. Investigation officer was Mr. Shivam. After long investigation DTDC Delhi HO Mr. Surender Singh Dager sent me a clam form, then after I sent back a claim form along with original mobile bill, original DTDC consignment receipt and Declaration (Invoice) copy. Then DTDC Delhi forwarded these documents to corporate office through Mr. Surender Singh. After few weeks DTDC Delhi HO informed me that your claim has been refused by corporate office Bangalore and case will be solve by DTDC Delhi HO and we will provide your claim amount as soon as possible. But unfortunately till this day they did not. I made several call to Delhi HO, but I got same reply. Finally DTDC Delhi HO said that we are not able to solve your problem. I request to return my original all documents but Delhi HO returned only Xerox copy
Saran Rasaily
Kuresong, Dist Darjeeling.
Contact 919050286190
Mail [email protected]
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