I have purchased Aqua Sure water filter from Raj Kitchens, Nalasopara (East), on 17/11.
While purchasing the product we were told that the cartridge should be replaced after 1500 liter of filtration of the water, the capacity of the cartridge to purify the water is 1500 liter.
We were told to take care of the product by cleaning it every week for better result.
We are the family of 4 person 2 adult, 2 children our average consumption of water is less than 8 liter per day that means to purify 1500 liter it will take more than 6 months.
Now my complaint is while replacing a cartridge 8 months before I noticed that after 3 months the water stop filtering on complaining to the customer cell they asked me to show them the bill of purchase of the product, which I have not taken from the retailer so I kept mum but after that whenever I purchased the cartridge I used to take the bill.
on 28/02 I again bought the cartridge this time again the water stop filtering after one and half month and again I complained to the customer cell this time again they asked for the bill, after seeing the bill the customer care executive said we are not responsible for the product you must not have taken proper care by cleaning the product. and did not replace me with another cartridge.
It is not financially possible for the middle income family to change the cartage every 2 months amounting to Rs 399/-
Hence I request the company to replace me with another cartridge and do the needful at the earliest and oblige.
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